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TransferSize

Help

Contact TransferSize

Support is handled by email. Tell us what happened and where, and we’ll take it from there.

How can we help?

Product and account help

Something not working, or a question about your plan or files.

Email support

Security reports

Explain what the problem could allow, with clear steps to reproduce it.

Report a security issue

Privacy and data requests

Include the email on the account. We may ask you to prove it’s yours.

Send a privacy request

Copyright reports

Tell us what work is yours, where it appears and why it should be removed.

Open the notice form

What to include

A few details help us find the problem on the first reply:

  • The page address. Copy it from your browser’s address bar.
  • When it happened. The date and roughly the time, with your time zone.
  • Your browser and device. For example, Safari on iPhone or Chrome on Windows.
  • What you saw. The exact error message, or a screenshot.
  • The transfer ID. If the problem is with a specific transfer.

Security reports

Use the subject “Security report.” Don’t download, change or keep data that isn’t yours while you investigate. How TransferSize protects files and accounts.

Updated September 26, 2026